A few months ago I posted about my initial experience with BirchBox, and how it left a little to be desired, but I really wanted to give them a decent chance.
After the points issue was sorted out, I finally received my first box (April), and it was damaged by a few broken items. The items themselves I was excited about, and had high hopes for boxes to comes, but I had an exploded hair detangler and a smashed nail polish that left everything in the box pretty much unusable. I emailed and ended up having to call to talk to someone and was promised a replacement box. I waited and waited, and before I knew it my May box had arrived but still no replacement April box.
My May box contained a few anti-aging skin creams, a foil shampoo packet, and two tea bags. Everything but the shampoo foils and the tea bags were almost empty, and nothing in the box was something I would actually use. After another couple weeks I called again about my April box.
At this point I was informed that my April box was never sent out and that BirchBox was unable to resend it this late after April (thanks for waiting for me to contact you about this, by the way, really speaks to your customer service...). So I had been waiting for nothing. I was offered to receive my June box for free as a replacement for April, and 100 points for having to wait on nothing. I was happy with the remedy, but still irritated about the whole situation.
Soon enough my June box arrived. A crushed perfume sample, shampoo for dry hair (I have oily hair), a sample of body lotion (that gave me a rash), an enzyme face wash sample (that was empty), and an eyeshadow sample. *sigh*
So, I'm done. I gave it three months, wasted my time, wasted my money, and have nothing to show for it. BirchBox has to be the worst subscription to date that I've tried.
I know there are so many out there who love this sub, and I'm happy for you, I really am. You've managed to stay content with damaged products, foil packets, and 3/4 empty samples. I guess I'm not so easy to please.
***Disclaimer: I purchased a subscription to BirchBox with my own money to try something new and provide an honest review. I was not compensated in any way for this blog post.